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Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@mullano.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@mullano.com.

When a defective product is returned, the seller undertakes to pick up the defective product and replace it with a similar product. In case the seller does not have a similar product, he returns the money paid for the product to the buyer.


The goods will not be taken back or replaced if they have been damaged, lost their commercial appearance, have been used, no longer have the original packaging or the buyer has changed his mind.


The cost of sending the returned goods is paid by the buyer.